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FAQ's - Shipping/Returns/Questions

 

Hello Beautiful Soul! 
Here you will find answers to your Q's :) 



Sales:

we love making those and keeping the dream alive

Please note as our items are handmade, we sometimes can't keep up with orders and will allow you to pre-order at a discounted price, it will take 2 weeks or less to make your piece. It will be clearly marked as pre-order if that is the case. :)

*Due the handmade nature and natural stones used, product may vary slightly as each piece is genuinely unique and blessed by LALA herself, here in the US.

 

Shipping: 

we love gently packing your special order and can't wait for you to get it

We usually ship out items in stock within 3 business days. You will receive an email with your tracking number when the item is shipped. 


US Shipping is on us (FREE) over $100 and takes up to 5 days to arrive. 
*If purchase is below $100 the shipping fee is only $4.99

International Shipping can take anywhere from 10-21 days to arrive.
Shipping options are available at checkout. 



Returns:

hopefully you won't want to do this ;)

We want you to LOVE your Malas :) If something prevented you from loving them, please contact us at hello@mymalas.com

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we will inspect when you send it back. Non-returnable items: Gift cards, Downloadable software products. To complete your return, we require a receipt or proof of purchase.

 

Exchanges: 

trust yourself, if you were called to a mala, it's meant for you 

If you love your mala but something came apart with careful use or if breakage occurs in shipping (even though neither of these have ever happened) we'd like to help you out. We will evaluate on a case by case basis so please contact us at hello@mymalas.com. 


What are Malas? 

oh so many things 

Malas are a set of 108 beads. They are magical sacred prayer beads that can be used for meditation, a reminder of your intention or for the powerful energy and properties the crystals can offer you. We'd love to tell you so much more on THIS PAGE here :) 

Caring for MyMalas 

 

What makes MyMalas by LALA so special? 

so glad you ask because they are SO special! 

Our malas are hand knotted in New York, carry super powerful energies, made with really silky luxurious tassels and come in the most gorgeous packaging.

We pay close attention to all the details. We designed our signature collection especially for the you and what you most need. You will really want to check out those descriptions on each piece. MyMalas by LALA is a gift for your soul <3

We also take the time to blessed, pray over the malas. They come to you with cleansed and Reiki enhanced crystals and are ready for your intentions. 

Learn more About Us and Our Story and Watch Us Make MyMalas

 


Choosing your Mala: 

It's that one you are so drawn to!

If you still need help, take our super fun QUIZ to help you out. 

 


We at MyMalas by LALA want to bring you the best experience. We deeply appreciate your belief in us. Please share our site with those who would love MyMalas <3 

For any other questions or comments about MyMalas products please CONTACT US